A hands-on walkthrough. Pick a real situation and follow along.
Before you start
- Choose a real case, not a hypothetical — pressure is where the skill is built.
- Give yourself a clear finish line: *Compute CAC, LTV, and churn from data.*
The steps
1. Frame it. Write down the situation in one or two plain sentences. No jargon. 2. State the outcome. What does a great result look like? Make it specific enough to check later. 3. Make the move. Do the rep: compute CAC, LTV, and churn from data. 4. Check against reality. Compare what happened to the outcome you wrote in step 2. 5. Tighten the loop. Note one thing to do better, then run it again.
What good looks like
- You can explain how a decision affects revenue, cost, or risk.
- You can hold a real business conversation, not just a technical one.
- You spot where value is hiding.
Done when
You can do this without the checklist — and earn the SaaS Metrics mark by landing it for real.
Next: see applying it on the job for a realistic scenario and the traps to dodge.